We accept no responsibility for damage or breakage to items that have not been packed / protected by adequate means. It is the customers responsibility to ensure that items will fit in the new premises (e.g.: size of sofa and size of aperture) Our drivers will not be insured to remove doors or windows in such cases and it is up to the customer to organize a specialist if needed. Staff Abuse: Verbal or threatening behavior will not be tolerated.If the driver is forced to leave the job because of abuse from the customer verbal or otherwise the customer will still be liable to pay in full.